VAT No. 868959143

Making A Purchase
We accept all major credit and debit cards. All prices are inclusive of VAT. over the phone.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. If your order is made using the telephone then we will confirm acceptance of the order during that call, the following terms and conditions apply to such an order. Our acceptance of your order brings into existence a legally binding contract between us. For telephone orders acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions.

The prices payable for goods that you order are as set out in our website or as quoted by our customer services representative on the telephone.

RIGHT FOR YOU TO CANCEL YOUR CONTRACT

You can cancel your contract with us for the products you ordered up to the end of the seventh working day from the date you receive the ordered goods.

To cancel your contract you must notify us by telephone at 01782 213391 or by e-mail unless as stated otherwise at info@hanleyglass.co.uk . goods must be returned in an unused condition, in their original packaging with complete documentation.

If you receive goods before you decide to cancel your contract then you must send the goods back to our home address at your own risk and cost. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

CANCELLATION BY US
We reserve the right to cancel the contract between us if:

1. typographical error or an error in the pricing information received by us from our suppliers.
   we do not deliver to your area; or
2. We have insufficient stock to deliver the goods you have ordered;
   one or more of the goods you ordered was listed at an incorrect price due to a.
   if you are unable to make payment with your credit card or your card issuer does not authorize payment.
3. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
4. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at
   
   Hanley Glass
   96 Turners street
   Hanley
   Stoke-on-Trent
   Staffordshire
   ST1 2NF
   
   or by e-mail to info@hanleyglass.co.uk
   

INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

If you have any complaints regarding the website or any goods which you have purchased, please e-mail us in the first instance at info@hanleyglass.co.uk where your complaint will be dealt with fairly and efficiently.

ENTIRE AGREEMENT
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Shipping And Handling Delivery costs are detailed on the website except for certain locations. Any additional costs will be notified to you by email or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.

All packages are sent via Royal Mail or DHL
Delivery Schedule All WINDOW FILM will be received within 1-3 working days. International orders are generally received in under 14 days.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or phone us on 01782 213391 of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

1. to make good any shortage or non-delivery;
2. to replace or repair any goods that are damaged or defective; or
3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
   

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


Back Orders
If your item is not in stock, we will back order for you. You will always be emailed / phoned with the option to cancel your order if you would rather not wait. Tax Charges All prices unless expressly stated are inclusive of VAT


Guarantee
All of our products carry a 12 month warranty against cracking, discolouration and delaminating. Please note that the vast majority of problems found with Window Films are due to installation error and not product failure. We recommend that customers follow our installation instructions accurately to promote a trouble free product life. This does not affect your statutory rights.
We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

When purchasing a product fro Hanley glass the buyer agrees that the product installation quality is determined by their own, or their appointed installer's ability and Hanley Glass can not be held responsible for defects or breakages resulting from poor installation. These include, but are not limited to, bubbling, visual impairment, scratches, glass breakage or cracking, damage to surrounding fixtures and fittings, paintwork, personal injury and financial loss.

Hanley Glass does not guarantee that the use of safety/security products will prevent injury or criminal access. The films when applied professionally do comply with the Health & Safety Regulation 14 and Building Regulations Document N however self application does not qualify the glass to these regulations. The film is tested to BS6206/EN12600 which categorises the performance of the film and from these tests it can be concluded that safety /security film does increase protection against injury but does not necessarily eliminate injury. Similarly the performance of safety/security films can increase the time and effort required to break through glass but does not prevent access by determined attackers.


Reaching Us
If you need to reach us, please email us on info@hanleyglass.co.uk, alternatively, you can call on Tel:01782 213391 or write to us at

Hanley Glass
96 Turners street
Hanley
Stoke-on-Trent
Staffordshire
ST1 2NF


Privacy Policy
Hanley Glass do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy
All of our products come with a 7 day no quibble guarantee. Just send the item back to us in it's original condition within 7 days of delivery and we will gladly refund your money. We do not require a return authorisation. We DO NOT charge any restocking fees. We recommend you use an insured carrier such as ROYAL MAIL RECORDED DELIVERY.

Please EMAIL US before returning any item on info@hanleyglass.co.uk

If your order is damaged in anyway once you receive it i.e. creases in the film, please email or phone us straight away and DO NOT attempt to fit the film, we will replace the damaged goods straight away. ( We are unable to replace damaged goods if you have tried to fit them)